Because We Care
At The Writers Concierge, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
Orders are processed through our KDP platform for Amazon. This is a third-party website. They will have their own guidelines for shipping, delivery, refunds, etc,. Please read their policies for more details. For any further questions that may not be answered on our website or Amazon. Go to the contact page on our website and let us know. We want to assist our growing community better.
The Small Print
There are a few important things to keep in mind when returning a product from our online hub:
You have 14 days to return the item from the date you received it.
Only products purchased directly from Writers Concierge approved vender can be returned.
Please ensure that the item being return is in the condition in which it was purchased in .
The Information You Need to Know
Our limited warranty only applies and covers "physical goods" purchased from our approved vendors.
During the warranty period, The Writers Concierge will repair or replace, at no charge, products or parts of products that prove defective because of improper material, workmanship, under normal use and maintenance.
To obtain warranty service you must first contact us to determine the problem and best solution for you.
PRIVACY AT THE WRITERS CONCIERGE
All about Information Security